The client – one of Australia’s largest supermarket, retail and consumer services chains – wanted independent advice on whether they were doing enough to properly manage safety risks in their supply chain.
For efficiency and reasons of commercial risk, the client’s supply chain operations are highly diversified. They include both internal and third-party warehousing and transport carriers, with safety risk managed differently as a result.
Their supply chain operations had been through significant disruption, with high turnover and little high-level oversight or knowledge of safety within the operational management team. There was a highly reactive rather than proactive safety culture, and the senior leadership had recognised the need for advice in this area.