In aviation, airline safety is clearly important. But the operations that keep customers and aircraft in the air – aircraft maintenance, cabin operation, baggage handling and airport customer service, for example – pose inherent safety risks that must also be managed.
While airline safety is predominantly a compliance-driven system, people safety is about more than compliance. It’s about a strong understanding of the health and safety risks to business, transparency in accountabilities, and engagement. Both safety areas must be managed, but having separate airline and people safety systems can be resource-intensive and difficult to navigate, causing confusion and overlap in expectations.