Some consider finance to have a relatively small risk profile, focused mainly on security. However, financial operators must mitigate a comprehensive range of facility, biological, psychological and security risks.
With branches moving away from physical barriers in the search for digital improvement and a greater customer experience, the sector faces a new look at old hazards. These include:
- Branch designs that encourage closer interaction with customers mean greater risks around customer aggression and exposure to biological hazards.
- Facility hazards including asbestos, air quality, heat, access and the weight of floor safes.
- Hazards around handling cash, moving coin, and ergonomic, security and design risks.
- Risks faced by staff travelling to visit customers.